Can't get into Candy AI? Login problems fall into a few groups: the site won't accept your password, the reset email never comes, or you're logged in but chat, audio or video won't work. Below are Candy's own fixes from its help center (checked Oct 7, 2026), in the order worth trying, plus what to do if you're locked out and still being billed.
Clear cache and cookies, reset your password, then try another browser or device. Those are Candy's first fixes. If the reset email doesn't arrive, check spam and make sure the account wasn't deleted. Candy AI has no separate "EverAI login": EverAI is just the company and billing name. You always sign in at candy.ai.
Sources: Candy.ai Help Center, checked Oct 7, 2026.
Candy AI login not working: the fixes, in order
Candy's article "I can't login to my Candy account, what can I do?" (updated Sep 22, 2026) lists these steps.[1] We've put them in a sensible order, quickest first:
- Check the email and password. Candy notes that "typos can often be the cause of login issues."[1] Check which email you signed up with, especially if you have more than one.
- Clear cache and cookies for candy.ai, then reload.[1]
- Reset your password from the login page with "Forgot Password," and check spam and junk for the link.[1]
- Try a different browser or device. Candy says "browser-specific issues can prevent login."[1]
- Update your browser. Outdated browsers "can sometimes cause compatibility issues."[1]
Two extra checks we'd add, not from Candy's article: turn off a VPN or ad blocker for a moment, and if you use the home-screen web app, try logging in through Safari or Chrome directly. Candy has no native app (see Candy AI app), so the web app and the browser share the same account.
Password reset email not arriving
Candy's separate article on this (updated Sep 19, 2026) gives four steps:[2]
- Make sure your account "is not deleted and is still active." If you deleted it by accident, contact Customer Support.
- Go back to the login page and click "forgot password" again.
- Check the spam folder, "as it is possible that the forgot password email goes to the spam folder."
- If it still doesn't arrive, contact Customer Support.
"EverAI login": there isn't a separate one
About 140 people a month in the US search for "EverAI login," usually after seeing EverAI on a card statement. EverAI Limited, of Malta, is the company that runs Candy AI.[3] Candy's help center says your subscription shows on statements as "EverAI."[4] There's no separate EverAI account: you log in at candy.ai. The company site, everai.ai, is a corporate page with contact details and no account login.[5]
If you don't recognize the charge at all, start with our EverAI charge guide.
Logged in, but chat, audio or video won't work
If you can log in but features fail, Candy's help center lists these reasons for audio and video being unavailable:[6]
| Cause Candy lists | What to try |
|---|---|
| Temporary server maintenance or technical issues | Wait, then refresh or log out and back in |
| Feature rollouts limited to some accounts | Nothing to fix; it may not be on your account yet |
| Beta features temporarily disabled | Wait; video generation is partly in beta |
| Insufficient token balance | Check tokens; media costs tokens |
| Browser or device limits, permissions | Another browser; allow microphone and media access |
| Regional restrictions or connection issues | Check your connection |
We didn't find a public Candy AI status page, so there's no official "is Candy AI down" check. Unverified If candy.ai won't load on two networks and two browsers, the problem is probably on Candy's end.
Free accounts run out fast, which can look like a fault: free users get 5 messages in total, 1 custom character and 1 image.[7] See Is Candy AI free?
Lost access to the email on your account
You can't move an account or its tokens to another email. To change the email, Candy says to write to [email protected] with your full name, the first six and last four digits of the card you used, a screenshot of a payment with its date and amount, and your new email address.[8]
Note that this article gives [email protected], while Candy's billing articles use [email protected].[9] We're reporting both as written; we haven't tested which one replies faster. Unverified
Deleted your account and still being charged?
A deleted account can't get a password reset.[2] Candy says that deleting your account before renewal cancels the subscription automatically. If you're still charged, email [email protected] with the account email and the last 4 digits of the card.[9] Refunds are limited: within 24 hours and with 20 tokens or fewer used.[10] Full steps are in our Candy AI cancellation guide.
Frequently asked questions
Why can't I log in to Candy AI?
Candy's help center lists the usual causes: browser cache and cookies, a forgotten or mistyped password, an outdated browser, or a browser-specific problem. Its fixes are to clear cache and cookies, reset your password, try another browser or device, and update your browser.
I didn't get the Candy AI password reset email. What now?
Check spam and junk folders, make sure the account still exists (a deleted account won't get a reset email), and request the reset again from the login page. If it still doesn't arrive, Candy says to contact Customer Support.
Where is the EverAI login?
There isn't a separate one. EverAI Limited is the company that runs Candy AI, and the EverAI charge on your card is your Candy subscription. You log in at candy.ai. The everai.ai site is a corporate page with no account login.
Is Candy AI down right now?
We didn't find a public status page for Candy AI. Its help center says audio and video can be unavailable during maintenance, feature rollouts, beta pauses, regional restrictions or low token balance. If the site won't load at all on two networks and two browsers, it's likely on Candy's side.
Can I use Candy AI without signing in?
You can browse candy.ai as a guest, but chatting, creating a character and generating images need an account. Free accounts get 5 messages, 1 custom character and 1 image, per Candy's help center.
Can I change the email on my Candy account?
Not yourself, and you can't move tokens to another account. Candy's help center says to email support with your full name, the first six and last four digits of your card, a screenshot of a payment with date and amount, and the new email.
I deleted my account but I'm still being charged. Can I still log in?
A deleted account can't receive a password reset. Candy's help center says that if you delete your account before renewal, the subscription is cancelled automatically; if you're still being charged, email [email protected] with your account email and the last 4 digits of the card.
Sources
- Candy.ai Help Center: I can't login to my Candy account, what can I do?, updated Sep 22, 2026
- Candy.ai Help Center: I haven't received the password from the forgot password button, updated Sep 19, 2026
- Candy AI Terms of Service (operator: EverAI Limited, Malta), revised Sep 22, 2026
- Candy.ai Help Center: What's the charge in the billing statement?, updated Jul 28, 2026
- everai.ai company website, read Oct 7, 2026
- Candy.ai Help Center: Why are audio/video features unavailable?, updated Jun 9, 2026
- Candy.ai Help Center: What can I do as a free user?, updated Sep 30, 2026
- Candy.ai Help Center: Can I transfer my account or tokens to another email?, updated Jun 5, 2026
- Candy.ai Help Center: I've deleted my account. Why do you keep on charging me?, updated Oct 1, 2026
- Candy.ai Help Center: Am I eligible for a refund?, updated Aug 21, 2026