OurDream AI's cancel button is easy to find. The rules around it are what catch people out: what happens to your dreamcoins, why your images go blurry, and why most refund requests fail. Everything below comes from OurDream's Terms, Refund Policy and help center, all read on October 7, 2026, with third-party reports labelled as such.
To cancel: go to ourdream.ai/profile, click Cancel subscription, and confirm. You keep access until the end of the period you paid for, and you won't be charged again.
Refunds aren't automatic. OurDream refuses refunds once more than 25% of a purchase is used, and crypto is never refunded. Annual plans "may be eligible for full or partial refund." Ask through Request Help on your profile.
Sources: OurDream Help Center (cancel and refund articles) and Refund Policy (Mar 9, 2026), checked Oct 7, 2026.
How do I cancel my OurDream AI subscription?
OurDream's help center lists three steps:[1]
- Go to ourdream.ai/profile (the same account works on ourdream.io).
- Click Cancel subscription.
- Confirm the cancellation.
OurDream's refund policy adds a second route: you can cancel "through your account settings or by contacting us at [email protected]."[2] If the button doesn't work, email that address from your account email and keep the reply.
OurDream has no native mobile app. Its help center says you add the website to your home screen instead.[3] So your subscription is billed by OurDream, not by Apple or Google, and it's cancelled on the website, not in your phone's subscription settings.
Expect a "stay at 30% off" offer
OurDream's help article doesn't mention it, but one independent reviewer who paid for a plan reports that cancelling "took four screens," including "one offer to stay at 30 percent off" that was easy to decline.[4] Third-party report We can't confirm who sees the offer or on which plan.
If you were going to stay anyway, that discount may be worth taking. If you're leaving, click past it and make sure you reach a final confirmation. Rebilling after cancelling is the most common complaint we found about OurDream (see below), so a screenshot of that final screen is cheap insurance.
What happens after you cancel OurDream?
| Item | After you cancel | Source |
|---|---|---|
| Premium access | Continues to the end of the current billing period | Help Center; Refund Policy §2 |
| Future charges | None for later billing periods | Refund Policy §2 |
| Images and videos | Blurred once the subscription expires, including community packs, until you subscribe again | Help Center (Feb 20, 2026) |
| Dreamcoins | Usable until the period ends. Conflicting guidance afterwards (see below) | Help Center |
| Buying more coins | Not possible without an active subscription | Help Center |
| Unused time | "Generally non-refundable unless otherwise required by applicable law" | Refund Policy §2 |
OurDream's help center disagrees with itself. The cancellation article (Dec 5, 2025) says unused coins "remain in your account until billing period ends," and that reactivating "creates a new subscription. Any previous unused coins are not restored."[1] A newer article (Feb 20, 2026) says plainly: "Coins do not expire!"[5] The independent reviewer above reports their unspent coins were still there after cancelling.[4] Until OurDream reconciles the two, spend your coins before the period ends.
Can you get a refund from OurDream AI?
Cancelling doesn't trigger one: OurDream says there are "no automatic refunds for cancellation."[1] You have to ask, and the rules are strict:
| Situation | Rule |
|---|---|
| More than 25% of a purchase used | No refund |
| Monthly plan, coins used up | No refund |
| Annual plan | "May be eligible for full or partial refund" |
| Defect, or service "significantly different from its description" | Contact within 14 days; credit, replacement, fix or refund at OurDream's discretion, aimed within 7 business days |
| EEA, UK and Swiss consumers | 14-day withdrawal right; can be lost once the digital service has been "fully provided" |
| Crypto payments | "Final and non-refundable," except where the law says otherwise |
In practice, the best chances are an annual plan caught early, a service that didn't work reported within 14 days, or an EEA/UK/Swiss withdrawal made before you use much. A monthly plan you've used for a week is unlikely to be refunded.
How to request an OurDream refund
- Go to ourdream.ai/profile and click Request Help.[6]
- Say which product it is: subscription or coins.
- Give the charge date and amount.
- Give your reason. If it's a defect, describe it and attach screenshots. If you're in the EEA, UK or Switzerland, state clearly that you're withdrawing from the contract.
The refund policy also accepts requests at [email protected], "with your account email, a description of the issue, and any supporting documentation."[2] OurDream says it picks up requests within 24 to 48 hours, sometimes longer, and that approved card refunds take 5 to 10 business days.[6]
Know the trade-off before you ask. After a refund, the subscription is cancelled, "any unused dreamcoins will be removed," and your images and videos are blurred until you resubscribe.[6]
The DREAMSTUDIO charge on your statement
OurDream is operated by Dream Studio USA, Inc., a Delaware corporation in Dover; its refund policy also names Dream Studio LLC and Tektopia Ltd.[2][7] OurDream doesn't publish its billing descriptor. An independent reviewer reports the charge appeared as DREAMSTUDIO.CO, with nothing naming the app.[4] Third-party report
If you see a charge you don't expect, check whether it's an annual renewal first. OurDream's help center explains that annual subscribers pay $119.88 up front and aren't charged again for 12 months, so a single large charge a year after sign-up is a renewal, not an error.[8] Coin packs are separate purchases too.
Charges after cancelling do get reported. On HushVerified, users describe being billed after they cancelled, and OurDream replied there that this "is not expected behavior and may be the result of a billing issue."[9] If it happens to you, send support your cancellation screenshot and the charge details.
Should you file a chargeback?
Contact OurDream first. The refund policy says that "filing a chargeback without first contacting us may result in suspension of your account pending investigation," and that OurDream may dispute chargebacks it considers unwarranted.[2] If support doesn't resolve an unauthorised charge, your card issuer remains an option. Keep your emails as evidence.
Does deleting your OurDream account cancel it?
Yes. OurDream's help center says an active subscription "will be automatically canceled" when you delete your account.[10] But deletion is a much bigger step:
- It's permanent and can't be undone.
- It removes all generations, unpublished characters, chat history and unused dreamcoins, with no refund.
- You lose access even if time remains on your subscription.
- It takes 24 to 48 hours to process.
To delete: ourdream.ai/profile → "danger zone" at the bottom → delete my account, then follow the prompts.[10] OurDream itself suggests cancelling and keeping the account if you might come back.
Before you sign up somewhere else
Refund rules are strict across this category. Candy AI's window is just 24 hours, for example. If you're switching, compare the refund clauses as well as the prices in our OurDream AI alternatives guide. For the full picture on OurDream, read our OurDream AI review.
Frequently asked questions
How do I cancel my OurDream AI subscription?
Go to ourdream.ai/profile, click "Cancel subscription" and confirm. You keep access until the end of your current billing period. You can also cancel by emailing [email protected], according to OurDream's refund policy.
Does OurDream AI give refunds?
Not automatically. OurDream will not refund a purchase once more than 25% of it has been used, and monthly plans are not refunded once the coins are used up. Annual plans "may be eligible for full or partial refund." Crypto payments are never refunded. EEA, UK and Swiss users have a 14-day withdrawal right.
How do I request a refund from OurDream AI?
On ourdream.ai/profile, click "Request Help" and give the product (subscription or coins), the charge date and amount, and your reason. You can also email [email protected]. OurDream says it picks up requests within 24 to 48 hours and card refunds take 5 to 10 business days once approved.
What happens to my dreamcoins if I cancel OurDream?
They stay usable until the end of the billing period. A newer help article says "Coins do not expire," but the cancellation article says previous unused coins are not restored if you start a new subscription. Spend them before your period ends to be safe.
Why does my bank statement say DREAMSTUDIO?
OurDream is run by Dream Studio USA, Inc. OurDream does not publish its billing descriptor, but an independent reviewer reported the charge appeared as DREAMSTUDIO.CO. If you see it and did not sign up, contact [email protected] before your bank.
Does deleting my OurDream account cancel my subscription?
Yes. OurDream's help center says an active subscription is cancelled automatically when you delete your account. Deletion is permanent and removes your generations, chats and unused coins with no refund, even if time remains on your plan.
Sources
- OurDream Help Center: How do I cancel my subscription?, edited Dec 5, 2025
- OurDream Refund Policy, last modified Mar 9, 2026, read Oct 7, 2026
- OurDream Help Center: Do you have an app?
- The Companion Index: OurDream AI Review, updated Sep 28, 2026 (third-party, affiliate site)
- OurDream Help Center: What happens when my subscription expires?, edited Feb 20, 2026
- OurDream Help Center: How do I request a refund?, edited Feb 13, 2026
- OurDream Terms of Service, last modified Aug 26, 2026
- OurDream Help Center: Monthly vs Annual Subscriptions, edited Jul 17, 2026
- HushVerified: OurDream.ai user reviews (third-party), read Oct 7, 2026
- OurDream Help Center: How do I delete my account?, edited Aug 3, 2026