Janitor AI is one of the most visited character-chat sites on the web, and it got there without a sales funnel: you sign up, pick a bot and start writing. That ease is exactly why people stop and ask is Janitor AI safe. A free service with adult content, user-made characters and optional "proxies" raises fair questions about who sees what you type.
We read Janitor AI's privacy policy (updated September 17, 2026), its terms of use (updated July 29, 2026), its safety page, help center and public changelog on October 7, 2026. Here's what they actually say.
Reasonably safe for adults, with three caveats. JanitorAI Inc. is a US company that says it doesn't sell personal data or share private conversations for advertising, and we found no confirmed breach of its own servers. But your chats are stored and can be moderated, a proxy sends your messages to another company, and paid plans and credits are generally non-refundable.
Sources: Janitor AI Privacy Policy, Terms of Use, Safety page and help center, all read Oct 7, 2026.
Who runs Janitor AI?
The platform is operated by JanitorAI Inc., which its privacy policy describes as based in the United States, processing and storing data in the US and other countries.[1] The terms are governed by Delaware law and contain a binding arbitration agreement and class-action waiver, so disputes go to individual arbitration rather than court.[2]
One detail surprises people at checkout: payments can be processed by an affiliate, Dulova Investments Limited, registered in Nicosia, Cyprus (HE 477877).[1][2] If you see an unfamiliar Cyprus company next to a Janitor charge, that's disclosed in both documents. On the web, subscriptions run through Stripe, and Janitor says it never sees or stores your card details.[4]
Janitor AI is adults-only. The terms bar anyone under 18 and allow Janitor to terminate accounts it reasonably believes belong to minors.[2] The iPhone app, listed by JanitorAI, Inc., carries an 18+ age rating on the US App Store.[7]
Does Janitor AI read your chats?
This is the most searched safety question about Janitor, and the honest answer is: your chats are stored on Janitor's systems and are not end-to-end private. The privacy policy lists "chat conversations, messages, and other content you generate" among the data it collects, and says it uses data for "content moderation to maintain a safe environment" and to enforce its rules.[1]
Janitor's safety page describes how moderation works in practice: automated systems "screen every piece of content before it's published," and full-time human moderators review anything that's reported.[3] That language is about published content (characters, images, comments). The page also states: "We will never sell your personal data or share private conversations with third parties for advertising or commercial purposes."[3]
| Question | What Janitor's documents say |
|---|---|
| Are chats stored? | Yes. Chat conversations and messages are collected as "User Content." |
| Are they sold? | No. Janitor says it does not sell personal data under CCPA definitions. |
| Used for AI training? | The policy mentions research and development "to improve our AI systems" but doesn't say plainly whether chat text trains models. Unclear |
| Licence to your content? | Worldwide, royalty-free, sublicensable licence "in connection with operating and improving the Platform." |
| Can staff see account data? | Support and security staff "may access relevant account information" for requests or abuse investigations. |
Practical takeaway: assume a human could, in some circumstances, see what you write. Don't put your real name, address, workplace or anything you'd hate to see leaked into a roleplay.
The proxy question: where your messages really go
By default, Janitor runs its own model, JanitorLLM (JLLM), which its help center calls "the default model used in Janitor unless you've hooked up an external one via API." The same glossary describes a proxy as "the middleman between your chat and the model provider."[5] The moment you connect one, your messages are processed by that outside provider too, under that provider's own terms. Janitor's privacy policy is explicit that it doesn't apply to third-party services.[1]
Three practical risks follow:
- Your API key is a payment credential. If it leaks, someone else can spend your credits. Never paste keys into bots, comments or "free proxy" sites.
- Unofficial "free proxies" are strangers' servers. Searches for free Janitor proxies get real volume. A proxy run by an unknown person can log everything you send through it.
- janitor+ Router is the in-house alternative. Since July 2026, subscribers can use third-party models inside Janitor without their own key, billed per token from a wallet.[6] That removes the key-handling risk, though the model provider still processes the messages.
The safest proxy is the one you can name, with a privacy policy you've read.
Has Janitor AI had a data breach?
We found no confirmed breach of Janitor AI's own servers as of October 7, 2026. The closest incident is documented in Janitor's own changelog, and it was a reliability failure rather than a leak:
- In August 2026 a chat-memory experiment meant for a small test group "leaked out of its group and ended up affecting everyone," so bots forgot details.[8]
- A related bug cleared memory on around 15,000 chats between August 18 and 20. Janitor says it restored those memories, except some created after August 18 that were overwritten, and that "chats and messages themselves were never touched."[8]
That kind of public post-mortem is unusual in this category, and it counts in Janitor's favour. It's also a reminder that the platform changes fast, so back up any character definitions you care about.
Does Janitor AI need ID or a face scan?
Only in some countries. Users connecting from Australia and Brazil (from April 24, 2026) and the UK (from June 15, 2026) must complete a one-time age check through k-ID, using a video selfie processed on the device, an ID scan, or an existing AgeKey.[9] Janitor says it receives only a yes/no answer on whether you're over 18, and that k-ID doesn't store your documents or link them to your account.[9] Detection is based on IP address, and Janitor says it has no plans to extend the checks to other regions.
Is Janitor AI safe for your wallet?
Chat on JLLM is free and unlimited, so most users never pay. If you do, know the rules first:
- janitor+ costs $12.99 a month in the iPhone app.[7] Subscriptions renew automatically, and there are no partial refunds for unused time except where the law requires.[2]
- The help center says subscriptions are "generally non-refundable."[4]
- Router credits are final and non-refundable, and can be consumed even if a reply is cut off, filtered or refused after processing starts.[2]
- Paying doesn't buy looser rules. Section 8.7 of the terms says a subscription doesn't limit Janitor's ability to moderate, filter or refuse requests.[2]
For what's free and what isn't, see Is Janitor AI free?
How to delete your Janitor AI account
- Open Settings → Security → Delete Account and complete the confirmation steps.[1]
- The account is deactivated first, and the confirmation shows the scheduled deletion date. You can sign back in to restore it during the grace period.
- Cancel any app-store subscription separately. Janitor says app subscriptions can't be cancelled from the web.[4]
- To remove retained data, email [email protected]. The policy says some records, including your email and purchase data, may be kept for fraud prevention, receipts and legal reasons.[1]
Deleting the account also cancels any unused purchased and promotional credits without refund.[2]
Janitor AI safety checklist
- Use an email address you don't use for banking or work.
- Never type real names, addresses or identifying details into roleplay.
- If you use a proxy, use a provider you can name and keep your API key private.
- Turn on the strongest sign-in option available and don't reuse passwords.
- Pay monthly before you pay yearly, since unused time isn't refunded.
If you'd rather use an app built for adult companionship with clearer billing, compare options in our best Character AI alternatives for adults.
Frequently asked questions
Is Janitor AI safe to use?
For an adult who treats chats as not fully private, it is reasonably safe. JanitorAI Inc. is a US company with a published privacy policy, it says it does not sell personal data, and we found no confirmed breach of its own servers. The main risks are what you type, which model or proxy you connect, and its strict refund rules.
Does Janitor AI read your chats?
Its privacy policy says it collects "chat conversations, messages, and other content you generate," and uses data for content moderation and to enforce its rules. Its safety page says automated systems screen content before it is published and human moderators review reported content. Janitor says it never shares private conversations with third parties for advertising or commercial purposes.
Are Janitor AI chats private when I use a proxy?
Not only to Janitor. A proxy sends your messages to an outside model provider, such as OpenRouter or DeepSeek, under that provider's own terms. Janitor's privacy policy says it does not cover third-party services. Read the provider's data policy before you connect it.
Has Janitor AI been hacked?
We found no confirmed breach of Janitor AI's own systems as of Oct 7, 2026. In August 2026 a chat-memory bug cleared memory text on about 15,000 chats; Janitor says it restored most of it and that chats and messages were never touched. That was a product bug, not a data leak.
Does Janitor AI need ID or a face scan?
Only for users connecting from Australia, Brazil or the UK, where local law requires age checks. Janitor uses k-ID and says it only receives a yes/no answer on whether you are over 18. Elsewhere, users must be 18 or older but are not asked for ID.
How do I delete my Janitor AI account?
Go to Settings > Security > Delete Account and confirm. The account is deactivated first and you can restore it during a grace period. Some records, such as your email and purchase records, may be kept afterward. You can also email [email protected] to request deletion of retained data.
Sources
- Janitor AI Privacy Policy, updated Sep 17, 2026 (read Oct 7, 2026)
- Janitor AI Terms of Use, updated Jul 29, 2026
- Safety at Janitor (read Oct 7, 2026)
- Janitor Help: FAQ: Subscription - Janitor+, updated Jun 25, 2026
- Janitor Help: What is JLLM? And what do all those pesky abbreviations mean?, updated Jul 31, 2025
- Janitor Help: janitor+ Router, last updated Jul 31, 2026
- Janitor: Interactive Stories on the US App Store (age rating and in-app purchases, read Oct 7, 2026)
- Janitor AI changelog, entries of Aug 19 and Aug 20, 2026
- Janitor Help: Age Verification for Australia, Brazil, and the UK, updated Jun 15, 2026